Performance Measures

Develop executive dashboards and actionable performance measures

If you cannot measure it, you cannot manage it. So goes an adage familiar to travel management professionals. Without relevant performance indicators and corresponding data that is consolidated and delivered in a timely, accurate and easy-to-use fashion, it is impossible to evaluate and optimize the effectiveness of a travel program. Furthermore, to engage top management and business unit/department heads in the optimization of a travel program, the data that is reported must be adjusted to reflect their individual needs and concerns and be comprehensible at a glance. The task of effectively capturing and presenting data is complex. Multiple suppliers around the world use different standards and formats. Merging information from different sources increases complexity. The challenge is compounded by non-compliant travelers who book outside of preferred channels, which results in travel spend that is unaccounted for.

JTPL can help you develop executive dashboards and actionable performance measures by:

• Establishing goals and identifying performance drivers
• Defining tailored metrics and action plan
• Regularly monitoring metrics against program goals, peers and market trends
• Communicating results and taking corrective actions

How will you measure us?

Service level Agreement

• Phone service performance; document delivery; fare accuracy; cost reduction achievement; management reporting delivery; overall traveller / travel arranger perception; policy compliance

Service Criteria Report

• Metrics; measurements; goals & weight

Customer Satisfaction Survey

• Measurement of key service elements like phone responsiveness, low fare attainment, on-time ticket delivery, emergency service

Performance Reviews

• Regular team reviews and client meetings