Performance Measurement

Performance Measurement is a very important step in the management of any travel management program, just as it is important for any business strategy. At Jetways Travels, Performance Measurement of your Travel Management Program is an ongoing process and not something, that is done just once a year or twice.

The entire travel management program is reassessed at regular intervals to measure its effectiveness against the 8 Key levers of Travel Program Management and follow-up strategies and actionable plans are devised to overcome shortcomings if any. With regular tweaking and re-strategizing of your travel program, Jetways Travels helps you to stay on top of the game and in tune with the changing needs of your corporation.

JTPL understands the importance of focussing on the bottom line while formulating and finalizing travel plans and hence, delivers timely, accurate and easy-to-read reports to help clients evaluate and optimize the effectiveness of their travel program.

Effectiveness of a travel program is measured against set relevant Performance Measures Indicators for Air and Ground Management, Hotel Expense Management, Compliance and Demand Management, Service levels, Security and Corporate Social Responsibility. In addition to these, strategic, tactical and operational measures are developed in co-ordination with key decision makers of the corporation and suppliers.

Travel data from across different sources, suppliers and booking channels, in all their complexity, are imported and consolidated into one single, easy-to-read format. Further customization according to user role and requirements further ensures easy access to relevant data reports for easy decision-making.

Furthermore, Performance Measurement at Jetways Travels includes the performance measurement of Jetways Travels services as well. JTPL's services can be measured on various parameters:

  • I. Service level Agreement
    • a. Phone service performance
    • b. Document delivery
    • c. Fare accuracy
    • d. Cost reduction achievement
    • e. Management reporting delivery
    • f. Overall traveller / travel arranger perception
    • g. Policy compliance
  • II. Service Criteria Report
    • a. Metrics
    • b. Measurements
    • c. Goals and weight
  • III. Customer Satisfaction Survey
    • a. Measurement of key service elements like phone responsiveness
    • b. Low fare attainment
    • c. On-time ticket delivery
    • d. Emergency service
  • IV. Performance Reviews
    • a. Regular team reviews
    • b. Client meetings

The travel industry is ever changing and travel management, hence, requires you to be on your toes to manage the policies and strategies successfully for optimal savings. This program review is a key opportunity for you and your program manager to discuss the key achievements for the period, your travel program initiatives, action-plan status and overall contract.